
Federal CIO Council -- Where Technology Meets Human Creativity (2002)

Welcome

The Federal CIO Council is pleased to present this compendium of knowledge management resources and tools developed and compiled by the Federal Knowledge Management (KM) Working Group. The Federal KM Working Group is chartered under the Best Practices Committee of the Federal CIO Council. As an interagency body, the KM Working Group brings together representatives from across the Federal government to collaborate and share experiences on the content, process and technology needed to ensure the Federal community makes full use of its collective knowledge, experience, and abilities. The intent of this site (which has been built from content originally released on a CD-ROM) is to make the findings and products of the KM Working Group easily accessible and available to the Federal community at large, and to our partners in industry and academia.

The site provides the background and history of the Council, and the purpose and structure of the Federal KM Working Group. Special focus is placed on the role of the Special Interest Groups (SIGs) chartered under the Federal KM Working Group, to investigate and work specific topics and challenges associated with knowledge sharing and collaboration. The work products produced by the SIGs are included in this site, along with information about their purpose and objectives and resources that support the areas of focus. The current SIGs operating under the Federal KM Working Group are: Communities of Practice; Government-wide Communities of Practice; Content Management; KM Education, Learning and Development; KM.GOV Content and KM Technology; KM Stories; Public Policy and Outreach; and KM Surveys. Users will also find five other major information categories:

KM in the Government — why and how KM is being used;
Government-wide Initiatives — role of a CKO, KM learning objectives, Communities of Practice, Yellow Pages, and Extending Digital Dividends;
Information Literacy — what it is and why it is important;
Communities — Communities of Practice- their value and impact;
Demonstrated Results — KM Success Stories and Best Practices.

The Federal KM Working Group's vision is to be a resource and integrator for the Federal government as it takes greater advantage of its most important resource, the knowledge of Federal employees (human capital). The resources contained in this site are intended to move the KM Working Group toward this vision, and encourage the sharing, learning, and growing of knowledge throughout all levels of the Federal community.

Related Resource:

The Growth of Knowledge and Sharing

About the Original CD

The Federal Knowledge Management Working Group (KMWG) produced this CD in conjunction with the U.S. Department of the Navy as a means to communicate and share with all government agencies the mechanisms, resources, stories, and tools available to advance the sharing, learning, and growing of knowledge throughout all levels of the Federal Community. The CD is a compendium of work products developed under the auspices of the Federal CIO Council with contributions that cross historic organizational boundaries. It provides best practices, tools, examples, and a valuable set of resources for fostering and facilitating knowledge management (KM) in the Federal government. All of the stories and examples included on the CD are taken from the sharing and collaborative efforts ongoing in agencies across the Federal government today.

The Federal government is acutely aware of the role that knowledge plays in transforming government - the way government transacts business, the relationships among government organizations and citizens, and the value placed on intellectual capital. Ultimately the discipline of KM will serve to a large extent as the foundation for creating a more efficient government better able to serve its citizenry.

The Federal CIO Council KM Working Group created this CD specifically for use throughout the U.S. Government and by organizations supporting the U.S. Government. Permission for use of material in this CD is granted to all government, industry, and academic organizations supporting the United States Government. Users are required to cite original sources of material quoted from this guide.

Special thanks and acknowledgement to the following individuals who gave generously of their time to bring the CD to fruition: John Andre`, Rod Atkinson, Alex Bennet, Mike Burk, Lee Canterbury, Jon Desenberg, Blane Dessy, Jill Garcia, Mrs. Ronnie Gerstein, Giora Hadar, Nat Heiner, June Huber, Elsa Rhoads, Wendy Stoner, Beth Serepca, and Gwen Sutton. Any successful effort of this magnitude is the result of teamwork. Please see the Acknowledgements section below for a complete list of contributors. Acknowledgements to extracted material sources are embedded in each section of the CD.

Acknowledgements

Chairman, Federal CIO Council

Mark Forman, Chairman, Federal CIO Council

Associate Director IT & E.Gov, Office of Management and Budget (OMB)

Alex Bennet, Federal KMWG Co-Chair emeritus
Dept of Navy Deputy CIO for Enterprise Integration and CKO

CD Project Integration Team

Jill Garcia (Lead, Dept of Navy), Lee Canterbury (Lead, Burke Consortium, Inc); Matthew Hart, Indira Nair, Neal Pollock, Paul T. Smith, Sandra Smith, Frank Sowa (Dept of Navy); Bob Jones, Ginger Villanueva, Matt White, Ryan White, David Whitney, Reba Winstead (Burke Consortium, Inc.).

Federal Contributors

Miriam F. Browning, LTC Derek Harris, Mike Vance (Army); Dr. Jay Mandelbaum, Harriet Riofrio (DoD); Blane Dessy, Joe Mancias (DoJ); John Cabral (Dept of State); Mrs. Ronnie Gerstein, Theresa Jackson (DISA); Giora Hadar, Bob Turner (FAA); Bill Bennet (FERC); Mike Burk, Gwen Sutton (FHWA); GAO; Dr. Shereen G. Remez (former CKO GSA); John Andre, Jon Desenberg, June Huber, Pat Plunkett, Wendy Stoner, Susan Turnbull (GSA); Roger Frey (IRS); Rod Atkinson (Library of Congress); Beth Serepca (NRC); Christina Battisti (OMB); Elsa Rhoads, Susie Trinkle (Pension Benefit Guaranty Corporation); Dr. Nat Heiner (US Coast Guard).

Industry and Academia Partners

Dr. Ramon C. Barquin; David Bennet; Dr. Etienne Wenger; Farida Hasanali, Dr. Carla O'Dell, Rachele Williams American Productivy Quality Center (APQC); Wes Blankinship, Wade Price, Chelsea Switzer, Emily Urban, (Burke Consortium, Inc.); Michelle Kordell (Logistics Management Institute); Dr. Robert Neilson (National Defense University); Lynda Pierce (PierceTech Consultants, Inc.); Sue Hanley (Plural); Dr. Geoffrey Malafsky (Technology Intelligence International LLC); Jack Hawxhurst, Rachael Sedeen (Vredenburg, Inc.).

Dept. of the Navy Workforce Competency and Career Planning CD Acknowledgements

Alex Bennet, Deputy CIO for Enterprise Integration

Dept. of the Navy CIO Team

Sandra Smith (Lead), CDR Kimberly Coffey, Karen Danis, CAPT Sheila McCoy, CDR Lynne Gaudreau, Brooke Crouter, John Tindal, Mary Purdy, Dave Whitney, Christina Cooksey, Kealy Roderer, Ryan White, Tina White, Maggie Hiser, Lynda Pierce, Rachel Sedeen,

Department of the Navy Information Management/Information Technology (IM/IT) Workforce IPT, Civilian Working Group

Department of the Navy Information Management/Information Technology (IM/IT) Workforce IPT, Military Working Group

Department of the Navy Information Management/Information Technology (IM/IT) Workforce Strategy Working Group

Department of the Navy Information Literacy Toolkit Acknowledgements

Alex Bennet, Deputy CIO for Enterprise Integration

Consortium of Naval Libraries Working Group on Information Literacy: Sandy Bradley (Lead), Joan Buntzen (Librarian of the Navy), Vicky Crone, Carolyn Eaton, Alice Hadley, Glenn Helm, Marge Homeyard, Jean Hort, Greta Marlatt, Marie O'Mara, Carole Ramkey, Dr. Maxine Reneker, Marilyn Schwartz, Lizabeth Stroup, Dr. Richard Werking, Kathy Wright

DON CIO Team: Sandra Smith (Lead), CDR Kimberly Coffey, Karen Danis, Jack Hawxhurst, Brenda Jones, Dr. Moonja Kim, Indira Nair, Lynda Pierce, Rachael E. Sedeen

Burke Consortium Inc.: Wes Blankinship, Nadia Murphy, Emily Urban, Ryan White and David Whitney

Group Decision Support Systems, Inc.: Kathryn Burns and Chris McGoff

Department of the Navy Cport: Building Communities of Practice CD Acknowledgements

Alex Bennet, Dept. of Navy Deputy CIO for Enterprise Integration

DON CIO Team: Bob Turner (Lead), Karen Danis, Neal Pollock, CAPT James Kantner, Dr. Moonja Kim, Sandra Smith, Brenda Jones, Indira Nair, and Tim Sheppard

DON KM "Cport Team": J. Tyler Balance, CDR Gene Balock, Frank Burke, Jill Garcia, Gia Harrigan, Thomas Jarrett, Michael Owen, Mark Peters, LCDR Tom Prusinowski, and Paul Smith, Naval Sea Systems Command; Cynthia Burgunder, Space and Warfare Systems Command; Chuck Mills, ASN(RDA)/Acquisition Business Management; Clay Dean, Naval Facilities Engineering Command; LtCol Dale Houck, Marine Corps Systems Command; LCDR Judith Godwin, Commander in Chief, Pacific Fleet; Mark Nissen, Naval Postgraduate School; LT Rita Pope and EMC(SW/AW) Frank Valdepena, Commander in Chief, Atlantic Fleet; John Grigg, Dept. of the Army; Rich Prevatt, Naval Air Systems Command; Bob Bovim, OASN (RD&A) Acquisition Reform Office KM Team

Other Federal Partners

The FAA Team Technology Center, Federal Aviation Administration; Federal Highway Administration, Federal CIO Council KM Working Group, Enterprise Interoperability & Emerging IT Committee; Federal KM Learning, Consulting Network

Industry and Academia Partners

Dirk Ramhorst, Siemens AG; Etienne Wenger, Richard McDermott, and William M. Snyder, CPsquare; Social Capital Group; Group Decision Support Systems, Inc.; Cindy Hubert, Richard McDermott, and Carla O'Dell, American Productivity Quality Center (APQC); Dr. Geoffrey Malafsky, Susan Hanley, and Steve Walker, Technology Intelligence International; Larry Prusak and Eric Lesser, IBM Institute for Knowledge Management; Fred Nickols, Distance Consulting; David Isaacs and Juanita Brown, The World Café; Christina Cooksey, Wes Blankinship, Bob Jones, Ken Phannavong, Reba Smith, Larry Taylor, Emily Urban, Dawn Walter, Matt White, Ryan White, and David Whitney, Burke Consortium, Inc.; Deb Hanlon, Guillermo Almada, Joanne Harper-Tam, Tom Novak, and Chris Werlhof, George Mason University; Mongoose RealCommunities; Jack Hawxhurst and Rachael Sedeen, Vredenburg, Inc.; David Sibbet, The Grove Consultants, Intl; John Seeley Brown, Xerox PARC; Cyndy Medeiros, Nortel Networks; James D. McKeen, Queen's University

Department of the Navy Knowledge-Centric Organization (KCO) Toolkit Acknowledgements

Alex Bennet, Dept. of Navy Deputy CIO for Enterprise Integration

DON CIO Team: Jack Hawxhurst, CAPT James Kantner, Lynda Pierce, Dr. Ed Schmitz, Sandra Smith, Rachael E. Sedeen (Graphic Artist), Wes Blankinship (Video Editing)

Arthur Andersen Office of Government Services: William H. Millward, Lisa Radcliffe, Krista M. Ludwig, Jennifer L. Hayes, Anthony McKinney, Jennifer L. Torneden, Barbara L. Bisoni, Corey C. Vaudo, Arthur Andersen Network Multimedia, Houston, TX

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