I have a question about protocols related to after-action reviews (this is, after all, a KM forum!). I recently participated in an AAR in which the manager of some of the participants provided feedback on the report. The manager did not attend the session. I did talk with the manager beforehand to get an understanding of the activity and I conducted more research about the activity before the AAR. While the feedback provided by the manager was helpful, I'm not sure that it is appropriate for that kind of input. My feeling is that the AAR report should reflect the actual discussion held and recommendations made during the session as much as possible (I didn't audio record the session because of the phone issues) although the background might be developed outside the session. I do try to accommodate clarification as it can make for a better product. Comments? Thank you.
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Karl,
thanks for taking the initiative to support folks in use of the wiki. Now that we have Action Groups formed, the Wiki usage should ramp up significantly. I'm sure we will see many questions and issues. I've managed to create a few pages, but have a lot to learn and am by no means skilled at the admin level like Ellie Trevarthen and yourself.
I've had questions regarding embedding Excel worksheets, signing up for accounts, and a few other things. We've had a request to conduct a Webinar on wiki use to bring everyone up to speed. That might be a good thing to do.
I think Paul's suggestion to send messages to the list as a BCC is quite ingenious. Haven't tried it yet, but will.
Neil
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Follow-up from Paul Villano's message on 2/5/2009, "First To Then Send"
Addressing the Listserve
If people will send messages to the list as a bcc:, we should be able to avoid this and people can reply personally without it going to the whole list. This will also stop the annoying "out of office" messages. With all the listserves that are being archived on the web, it's amazing how many of these messages are actually preserved on the web.
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- It would also be great if we could get someone to create a wiki page with an outine of the topics being discussed within a thread, so we can then collectively create summaries of these valuable discussions, and make it much easier for people joining a conversation or reviewing previous conversations to gain an understanding of the context(s)
- It shouldn't have to be the person initiating a thread to necessarily be the one to create the wiki page, although maybe we want to move to people creating content on a wiki page, and only sending a summary list of discussion points.
Managing Listserve Subjects
I also welcome that you brought attention to the issue that people need to change the subject field if they are taking the conversation in a new direction.
Integrating Listserve and Wiki
It would also be great if we could get someone to create a wiki page with an outine of the topics being discussed within a thread, so we can then collectively create summaries of these valuable discussions, and make it much easier for people joining a conversation or reviewing previous conversations to gain an understanding of the context(s).
It shouldn't have to be the person initiating a thread to necessarily be the one to create the wiki page, although maybe we want to move to people creating content on a wiki page, and only sending a summary list of discussion points.
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